Home » Calming Upset Customers: Stay in Control... in Any Situation by Rebecca L. Morgan
Calming Upset Customers: Stay in Control... in Any Situation Rebecca L. Morgan

Calming Upset Customers: Stay in Control... in Any Situation

Rebecca L. Morgan

Published December 1st 2009
ISBN : 9781426018343
Paperback
86 pages
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 About the Book 

When a customer is upset with your company, you have an opportunity. You can become the company, defuse the situation, win the customer over, and ensure continued business. Thats a lot. But anyone can learn the skills that are necessary. There is noMoreWhen a customer is upset with your company, you have an opportunity. You can become the company, defuse the situation, win the customer over, and ensure continued business. Thats a lot. But anyone can learn the skills that are necessary. There is no single technique for every customer, but the collection of skills outlined here will work in any industry.